Purchasing and Shipping
Do you ship internationally?
How quickly can I get my eyeglasses?
Can I just order online and get it mailed to me locally?
I am having problems buying or making payment online.
Can you hold my order and delay my eye examination date?
Can I make glasses with zero degree?
What if, after the eye examination, I am not able to do eyeglasses due to my eye condition?
What if I don't like the frame I have ordered, or if I feel the frame doesn't suit me well?
I am not sure about my prescription, can you check it again for me?
How do I read a prescription from an eye clinic or optical store?
Can I duplicate my current eyeglasses or follow a prescription? / Can you check my eye 'power'?
I want to get my prescription from the store where I previously made my glasses. What details do I ask for?
I have an estimate of my eye power, can you do lenses based on that?
Will I get a copy of my prescription if I make my eyeglasses from you?
Products – Goods and Services
Just $95? Are there extra charges?
Do you have branded frames or lenses?
I have seen glasses online for 29.90 or cheaper!
Do you have discounts or promotions?
Can I replace the lenses on my existing frame?
I just lost or broke my eyeglasses, can you duplicate the same pair for me?
Single Vision? Progressives? What are these?
Do you have bi-focal, progressives, office lenses, or other lens options?
Can I just come in to test my eye degree?
Do you accept trade-ins?